GENERAL TOUR INFORMATION & CANCELLATION POLICIES
Transportation: Round trip via modern, Deluxe Motorcoach, equipped with restroom, air-conditioning, adjustable lounge seats, tinted windows, public address systems, and video systems.
Accommodations: Your accommodations are highly rated and chosen on the basis of location, cleanliness and food, and are the best hotels available. Room assignments are always made by the hotel in an impartial manner. However, if there is a need, we will make a special request. Please advise when making a reservation if you have a special need.
Sightseeing: All sightseeing tours, guides, and admissions are covered in the tour price as outlined in the itinerary.
Walking: On all tours, leisurely walking is a part of the trip. For tours where more than average walking may be required the itinerary should note that some additional periods of walking or climbing may be required. Please wear comfortable shoes for walking.
Luggage Handling: Luggage service, on all overnight trips, is limited to one large bag per person. You may also bring a small overnight bag, which would be your responsibility. Don’t overpack. It’s always wise to travel light.
Cell Phone Etiquette on the Motorcoach: Please be considerate of your fellow passengers while on the coach. Put your cell phone on vibrate, or silent, if possible. Turn the volume on your ringer down if you must leave it on. Lower your voice when taking a call while on the coach and keep conversations brief. Avoid personal topics when others can hear you. Your help in making the motorcoach experience as enjoyable as possible for everyone is greatly appreciated.
Wifi & Electrical Outlets: On all overnight tours, the motor coach scheduled will be equipped with wifi and electrical outlets for passenger use. Sometimes, due to unforeseen reasons, a wifi/outlet equipped coach may not be available due to mechanical or electronic issues. On day trips, a coach with wifi and outlets will be utilized based on availability. Wifi may not be available on trips into Canada.
Radios: No radios may be played on the motorcoach without the use of headphones, in order not to disturb other passengers.
Smoking: Smoking on the motorcoach is not permitted, and is prohibited by federal law; however, frequent rest stops should alleviate any problems. The use of electronic cigarettes, vaping, chewing tobacco or dip is also prohibited on the motorcoach.
Wheelchair Accessible Coaches: If you will require use of a wheelchair accessible coach during your tour, please make that request when you make your reservation. Should your needs change after that point, please advise us as soon as possible so that we can ensure an accessible coach is available.
Reservations and Deposits: Reservations will be accepted on a first come, first serve basis. It is imperative that reservations be made at the earliest possible date to ensure availability of a certain tour. RESERVATIONS ARE TENTATIVE UNTIL DEPOSIT IS RECEIVED. Please provide a DAY TIME phone number, preferably a CELL phone number, in addition to your home phone number.
Deposits are due 10 days after making your reservations.
• Tours of 7 or fewer days require a $200 deposit.
• Tours of 8 days or more require a $300 deposit.
• One-day trips require full payment to reserve a seat.
BALANCE DUE DATES WILL BE NOTED ON EACH ITINERARY.
Credit Cards: For your convenience we accept MasterCard, Visa, American Express, and Discover. In the event you have to cancel, or a trip is cancelled, any amount charged will be credited back to the original credit card that was charged. If you would prefer your refund to be a check, then you must pay by check, cash, or money order.
Check Payments: When you provide a check as payment, you authorize us either to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction.
Returned Checks: A $25.00 service charge will be imposed for all returned checks. If collection efforts are necessary, reasonable collection charges will also be imposed.
Rain Delays/Rain Outs: In the event of a rain delay, the group will wait a reasonable amount of time in hopes the event will take place. In the event of a rain out, if the event can be rescheduled in the itinerary, we will make every effort to do so. If it would significantly affect the duration of the tour, the motorcoach will have to return unless there is 100% agreement by the group to delay the return date of the tour (subject to motorcoach availability). Additional lodging expenses will be borne by tour participants. Whenever possible, in the event of a rain out and the coach returned home, we will reschedule the event at minimal cost with sufficient interest.
Other Weather Related Instances: All tours will operate as scheduled unless it is cancelled by our office. We will call to advise if a tour is not going. Weather situations, which are beyond our control, that develop while a tour is already underway, will be dealt with to ensure your safety and to include as much of the original tour as possible. In the event a weather delay forces the extension of a tour, additional lodging expense will be the responsibility of the passenger.
Casino Trips: For tours involving Casinos, there is a minimum age requirement. You must be 21 years old to enter. You must provide proof of your age upon request. On all Casino trips, per the Casino guidelines, we must supply them with the name, address, and birth date of each passenger. Also, casinos are now requiring that all guests supply a valid email address in order to register for their Rewards Program and receive passenger incentives, including free slot play. In the future, the casinos will be shifting from distributing coupons to players via US Mail to utilizing email as the standard distribution method. Please provide this information to the sales agent when you sign up on a Casino Tour.
**Picture identification is required to collect any bonus or winnings. Any coin bonus or complimentary meals offered by a casino are subject to change. All passengers will receive the bonus current at the time of your trip.
Cancellations: Unless otherwise stated in the itinerary, cancellations must be received four weeks prior to departure in order to notify persons on the waiting list. Cancellations within this period are subject to payment forfeiture. No shows = No refund. A different cancellation policy is required for air and cruise programs or as stated in the itinerary under Special Notice.
No Shows: It is the individual’s responsibility to arrive at the departure location on time. Holiday Tours cannot be held responsible if you do not arrive on time (no matter what the reason) and miss the coach. We are on a schedule and must depart on time. If you are unsure of where a departure point is located, make a dry run so you will be sure you know where to go the day of the trip. There will be NO REFUND for no shows on a trip; so be sure you allow enough time to get to the departure point and be sure you know how to get to that departure location.
Baggage & Carry-ons: While Dan's Tours & Travel will make every effort to protect and secure your personal belongings which are stored in the baggage bays, Holiday Tours expressly denies responsibility for these items. No responsibility is accepted for loss or damage to baggage or any of the passengers’ belongings.
Final Tour Information: Approximately five days prior to departure, you will receive final tour information confirming amount paid and your boarding location; as well as luggage tags, itinerary changes, and other appropriate information.
Pricing: All prices are quoted per person. Sharing a room is a better value; so, travel with a friend. Single: 1 Person per Room Double: 2 People per Room
Triple: 3 People per Room
Quad: 4 People per Room
All Triple and Quad rooms, as well as most Double rooms, feature two double beds.